Bonomi’s essence

Bonomi Assistant lets your hotel connect with guests who otherwise would use OTAs and other services for booking and communication. And that’s just a start! After booking, the Assistant guides your guests throughout the stay, answering questions, giving personalized tips and offers, helping with hotel services and building loyalty all along the way. How does it all work? Let us explain…


Value for your hotel

Optimized front desk workload

Using our domain-specific NLP engine the Assistant automatically answers guest questions, so your frontdesk team can focus on more valuable tasks.

Value for your guest

Instant replies 24/7

Guests or prospects with a specific question to the hotel, will get immediate answers.

Value for your hotel

Drive brand awareness

Showcase your offering within the messaging app to engage prospects and nurture them over time

Value for your guest

Fun and easy way to learn about the Hotel

Prospects can learn about the Hotel in a fun way while using their preferred communication channel.

Value for your hotel

More direct bookings

Integrate your booking engine with the Assistant to drive more direct bookings from your website and social media campaigns.

Value for your guest

Frictionless booking process

The booking engine interface works inside the Assistant, making it easy and fast to book a stay without ever leaving Messenger.

Value for your hotel

Great cross-sell opportunities

An ongoing conversation with your guests means a lot of cross-sell opportunities. Personalized, wrapped into useful information – your offers won’t go unnoticed!

Value for your guest

Useful timely notifications, personalized experience

Guests will recieve timely, useful notifications along their whole stay with information about check-in/out procedures, daily weather forecast, programme tips and special offers

Value for your hotel

Collect requests and resolve problems more easily

Make sure your guests let you know how they feel during their stay to boost guest satiscfaction and social ratings. Reengage guests regularly to build loyalty and spread the word about your seasonal offers.

Value for your guest

Comfortable way to contact hotel staff

Guests will be more willing to report problems or request services during the stay, so you can make sure they leave happily.

Other features

Analytics dashboard

Our dashboard not only enables you to fully monitor your guests’ interactions with your hotel, but also gives valuable insights on your most popular services, frequent problems and more!

Flexible customization

Our Assistant is easily customizable to match your hotel’s needs. Both its knowledge base and its style depends on you.

Available on Messenger

Bonomi Assistant is available on Facebook Messenger and on your website as a plug-in, with more messaging channels coming soon.


PMS integration
More supported languages
More messaging channels