Bonomi Assistant lets your hotel connect with guests who otherwise would use OTAs and other services for booking and communication. And that’s just a start! After booking, the Assistant guides your guests throughout the stay, answering questions, giving personalized tips and offers, helping with hotel services and building loyalty all along the way. How does it all work? Let us explain…
Using our domain-specific NLP engine the Assistant automatically answers guest questions, so your frontdesk team can focus on more valuable tasks.
Guests or prospects with a specific question to the hotel, will get immediate answers.
Showcase your offering within the messaging app to engage prospects and nurture them over time
Prospects can learn about the Hotel in a fun way while using their preferred communication channel.
Integrate your booking engine with the Assistant to drive more direct bookings from your website and social media campaigns.
The booking engine interface works inside the Assistant, making it easy and fast to book a stay without ever leaving Messenger.
An ongoing conversation with your guests means a lot of cross-sell opportunities. Personalized, wrapped into useful information – your offers won’t go unnoticed!
Guests will recieve timely, useful notifications along their whole stay with information about check-in/out procedures, daily weather forecast, programme tips and special offers
Make sure your guests let you know how they feel during their stay to boost guest satiscfaction and social ratings. Reengage guests regularly to build loyalty and spread the word about your seasonal offers.
Guests will be more willing to report problems or request services during the stay, so you can make sure they leave happily.
Our dashboard not only enables you to fully monitor your guests’ interactions with your hotel, but also gives valuable insights on your most popular services, frequent problems and more!
Our Assistant is easily customizable to match your hotel’s needs. Both its knowledge base and its style depends on you.
Bonomi Assistant is available on Facebook Messenger and on your website as a plug-in, with more messaging channels coming soon.
More supported languages
More messaging channels