Get started with Bonomi Suite

Reservation Agent, Concierge and Voice AI — customized to your property in just a few days!

Concierge

VIP care, automatically—before, during and after the stay

Concierge sends timely, personalized messages across the journey: pre-arrival welcomes and tips, in-stay updates (room ready, housekeeping done, spa openings), and post-stay feedback prompts. Guests feel looked after while your team stays focused on high-touch moments.

Answer FAQs before they become calls

Directions, amenities, opening hours, policies—handled instantly in chat to reduce interruptions at the front desk.

Upsell at the perfect moment—and prevent negative reviews

Keep in touch with everyone who stayed at your hotel. The best customer is the returning customer, and the very best customers are those who got you in their chat contacts.

Reservation Agent

Turn guest questions into direct bookings—on every channel

Be instantly available on WhatsApp, Messenger, Instagram DM, Telegram, Viber, WeChat, Line and your website. The Reservation Agent answers rates, availability and policies in seconds, in multiple languages, and guides guests straight to your booking engine—reducing OTA dependence and boosting conversion 24/7.

Free up your staff from repetitious tasks, and break down language barriers with our Reservation Agent fluent in 100+ languages!

From inquiry to “Booked” in one chat

Remove friction with instant answers, smart prompts and quick links—plus upsell add-ons at the moment of decision.

Smarter replies, powered by your systems

Live PMS/IBE data personalizes every response—so each guest sees the right options, the right price, at the right time.

Companion

Your Suite's superpowers in a browser extension

Use all the knowledge base and generative powers of your Suite, whatever platform and task you are working on – translating, copywriting, responding to reviews etc

Inbox

All guest conversations in one unified inbox powered by respond.io

From chat to calls, your team can’t afford to juggle ten different apps. Bonomi brings every guest conversation into one inbox — WhatsApp, Messenger, Instagram, Viber, Telegram, WeChat, Line, Webchat, and Voice. AI assists your staff with translations, suggested replies, and automations — while managers get the analytics to see what’s working.

Voice AI

Never miss a guest call again

Up to 30% of hotel calls go unanswered — missed reservations, missed upsells, missed service opportunities. Bonomi Voice AI answers every call instantly, in natural language, across multiple languages. It filters routine inquiries, takes bookings, and forwards complex calls to staff — so no guest ever hears a busy tone again.

Answer inbound calls

Handles peak-time call overflow, after-hours, and night shifts

Converts missed calls into bookings with intelligent call handling

Initiate outbound calls

Automate calls for pre-stay personalization, post-stay reviews, or loyalty offers

Integrates with PMS, IBE or Channer Manager to personalize each call