High-touch service, without the heavy lift. Boutique teams win on personality and care—but time is scarce. Bonomi brings AI-first messaging and voice so you can answer faster, personalize more, and sell smarter across the entire guest journey.

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What Bonomi Does for Boutiques

• Convert curiosity into direct bookings
  Reservation Agent answers FAQs and availability instantly on WhatsApp, Messenger, Instagram DM, and webchat—guiding guests to your IBE and suggesting the right room/types and add-ons.
• Welcome like a local host
  Concierge sends warm, pre-arrival WhatsApp messages with parking tips, arrival guidance, and optional extras (transfers, upgrades, early check-in/late checkout).
• Care throughout the stay
  Automated in-stay updates (room ready, housekeeping done), quick answers to amenities/policies, dining suggestions, and mid-stay feedback that prevents bad reviews.
• Handle the unexpected with empathy
  Travel delays, changes, special requests—Bonomi gives clear next steps and routes complex cases to staff instantly.
• Never miss a call (optional Voice AI)
  Voice AI answers peak-time and after-hours calls, handles FAQs, logs service requests, and can place outbound calls for pre-stay personalization or post-stay reviews.

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Why Boutique Properties Love It

• Feels personal — brand-aligned tone, 100+ languages, human handoff when needed
• Sells naturally — upsells delivered as help (transfers, upgrades, dining, spa)
• Light on staff — fewer interruptions, one unified inbox for the whole team
• Easy to launch — connect PMS/IBE, add the widget, set a few messages, go live