Meet Bonomi Suite: Voice AI, Reservation Agent and Concierge

One platform with Reservation Agent, Concierge, and Voice AI—to engage guests on chat and phone, cut workload, and drive revenue from day one

Concierge

VIP care, automatically—before, during and after the stay

Concierge sends timely, personalized messages across the journey: pre-arrival welcomes and tips, in-stay updates (room ready, housekeeping done, spa openings), and post-stay feedback prompts. Guests feel looked after while your team stays focused on high-touch moments.

Answer FAQs before they become calls

Directions, amenities, opening hours, policies—handled instantly in chat

Upsell at the perfect moment and prevent negative reviews

Promote in-house services & direct-only returns via WhatsApp & DM

Reservation Agent

Turn guest questions into direct bookings—on every channel

Be present on WhatsApp, Messenger, Instagram DM, Line, Viber, WeChat, and your website. Answer rates, availability, and policies in seconds—and guide guests straight to your booking engine.

Free up your staff from repetitious tasks, and break down language barriers with our Reservation Agent fluent in 100+ languages!

From inquiry to “Booked” in one chat

Remove friction with instant answers, smart prompts and quick links—plus upsell add-ons at the moment of decision.

Smarter replies, powered by your systems

Live PMS/IBE data personalizes every response—so each guest sees the right options, the right price, at the right time.

Companion

Your Suite's superpowers in a browser extension

Bring knowledge and generative AI into any workflow—translate, draft replies, and answer reviews without switching tabs.

Inbox

One inbox for calls, messages, and email

Manage WhatsApp, Messenger, Instagram, Viber, Telegram, WeChat, Line, Webchat, and Voice from one place—browser or mobile. Give staff AI superpowers with translations, suggested replies, and custom automations. Managers get detailed reporting and insights. Powered by respond.io.

Voice AI

Never miss a guest call again

Up to 30% of hotel calls go unanswered — missed reservations, missed upsells, missed service opportunities. Bonomi Voice AI answers every call instantly, in natural language, across multiple languages. It filters routine inquiries, takes bookings, and forwards complex calls to staff — so no guest ever hears a busy tone again.

Answer inbound calls

Handles peak-time call overflow, after-hours, and night shifts

Converts missed calls into bookings with intelligent call handling

Initiate outbound calls

Automate calls for pre-stay personalization, post-stay reviews, or loyalty offers

Integrates with PMS, IBE or Channel Manager to personalize each call