Tour and travel operators thrive on connection — but keeping up with guests before, during, and after their trip can be overwhelming.
Bonomi brings AI-first messaging and voice to handle the routine, respond faster, and deliver a personalized touch across every stage of the traveller journey.
Reservation Agent instantly answers questions about tour dates, inclusions, or group availability across WhatsApp, Messenger, Instagram DM, and webchat—guiding travellers to your booking page and suggesting upgrades or add-ons like private transfers or excursions.
Concierge sends pre-departure messages with pickup details, packing tips, and local highlights. Travellers receive helpful updates and optional extras like insurance, airport transfers, or early check-in packages.
Automated in-tour updates (schedule reminders, weather alerts, meeting points), multilingual responses to guest queries, and mid-journey feedback messages that help fix issues before they turn into bad reviews.
Whether it’s a flight delay, missed connection, or rebooking request, Bonomi gives clear next steps and escalates complex cases to your team instantly—keeping travellers reassured and informed.
Voice AI handles peak-time and after-hours calls, shares itinerary info, records service requests, and can even make outbound calls for pre-trip personalization or post-tour feedback.
Feels personal — brand-aligned tone, instant multilingual support, human handoff when needed
Sells naturally — upsells delivered as helpful suggestions (optional tours, seat upgrades, private transfers)
Light on staff — fewer repetitive inquiries, one unified inbox for all communication
Easy to launch — connect your booking system, upload your itineraries, set your messages, go live
