Personalized communication, without the pressure.
Managing multiple apartments means juggling endless guest messages, late arrivals, cleaning schedules, and maintenance requests.
Bonomi brings AI-first messaging and voice to automate routine communication, answer instantly, and deliver a personal touch across every stay — from inquiry to check-out.
Reservation Agent instantly answers FAQs about availability, amenities, check-in policies, and parking across WhatsApp, Messenger, Instagram DM, and webchat — guiding guests to your booking engine or direct website.
Concierge sends pre-arrival messages with key codes, self-check-in instructions, and parking or Wi-Fi details — reducing calls and confusion while adding a professional, welcoming tone.
Automated in-stay updates like “your apartment is ready,” “housekeeping completed,” or “late checkout available” make every guest feel looked after. Guests can also message for quick help, directions, or dining suggestions via their favourite chat app.
When something goes wrong — a broken AC, missing remote, or noise complaint — Bonomi provides instant acknowledgment, offers simple troubleshooting, and routes the case to the right team member.
Voice AI covers peak-time and after-hours calls, answers common questions, records service requests, and can even call guests for arrival coordination or post-stay feedback.
Feels personal — consistent tone, brand voice, and 100+ languages with human handoff when needed
Saves time — automated responses for routine questions free up staff or owners
Reduces friction — guests get answers instantly through familiar channels
Easy to launch — connect PMS or booking system, add chat widget, set messages, go live
